Write to support@reflourish.app. A person reads it. Most answers come within two working days.
When you write about something going wrong, telling us your iPhone model, your iOS version and the app version from the profile screen usually saves a round trip.
Open the paywall in the app and tap Restore purchases. That asks Apple what you own and puts it back. It works on a new phone and after a reinstall.
Two things that catch people out. The restore only finds purchases made with the same Apple ID that bought them. And a subscription bought on a family member's Apple ID has to be restored while signed in as that Apple ID.
Cancelling happens in your Apple ID settings, not in the app. Apple holds the subscription and only Apple can stop it.
Cancel at least 24 hours before the period ends, or the next payment is already on its way. You keep access until the period you have paid for runs out.
The same way. Cancel in the Apple ID subscription settings before the end of the seventh day and nothing is charged. Cancelling during the trial keeps your access for the rest of the seven days.
Apple takes the payment and Apple issues the refund. Ask at reportaproblem.apple.com, sign in with the Apple ID that bought it, and choose the purchase. If it is refused and you believe that is a mistake, write to us and we will help where we can.
Sign in on the old phone if you have not already, then sign in with the same account on the new one. Your coins, your tree, the days you turned up and your game scores come across.
Without an account, everything lives only on the phone it was made on, and a new phone starts empty. If you are about to switch, sign in first.
In the app: your profile, then Delete your account. The screen lists what is being removed before you confirm. It is immediate and it cannot be undone.
Deleting the account does not cancel a subscription. Cancel that separately in your Apple ID settings, or you will keep paying for an app you have erased yourself from.
Send it to support@reflourish.app with the subject and roughly what the card said. Content mistakes get fixed and the fix reaches everyone in the next content update. This is the most useful mail you can send us.
The short answer: nothing at all until you create an account, and after that only your practice record. The privacy policy lists it item by item, along with how to have it corrected or erased.
support@reflourish.app for anything. privacy@reflourish.app for data and privacy specifically.